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Return Policy & Instructions
Return Policy & Instructions Updated 1/1/2023
We get it, things don't always work out! We're here to help get it right! We offer Store Credit for Returns. In order to offer fast & free shipping, we do not issue refunds. Please reach out to us with any questions regarding sizing, we'd love to help!
Please carefully review our Return Policy and Instructions below before sending your item back.
Feel free to email hello@closetcandy.com with any questions.
Returns:
- All BOGO Free Orders are Final Sale. Mystery Bags are Final Sale.
- Any items ending in .99 are Final Sale and are not eligible for return or exchange.
- Items discounted 30% or greater will also be considered Final Sale.
- The term "Final Sale" means an item can not be returned or exchanged.
- The value of any free items with purchase will be deducted from associated returns.
- All returns must be received within 30 days of the original purchase date.
- Returns will be credited with an electronic store credit (Gift Card) for the original purchase price, in order to offer free shipping and discounted return labels we do not offer refunds. Gift Cards expire 5 Years after issue date pursuant to federal law.
- Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.
- Shoes must be in the original box and shipped back in exterior protective packaging. Shoes shipped back with no outer packaging will not be accepted.
- If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond 30 days from the order date or that are Final Sale, they will not be accepted. We will contact you to pay to ship them back to you or we will donate them to charity after 30 days.
- Seasonal Gift Purchases: Orders placed after November 15th - Extended Return Date: Returns must be received by January 10th to receive store credit. Excludes Christmas Graphics.
Shipping back your order:
While we always provide free shipping to you, we do not provide free return shipping. If you are the in the US, you may utilize our Easy Return Label to send back your items or choose a shipping carrier of your own. The Easy Return Label fee will be deducted from your store credit. Please review our complete return policy before sending back your order.
- Please ship returns to: 2550 E Mohawk Ln., STE 160, Phoenix, AZ 85050
- Please utilize the resealable mailer bagger your return.
- Shoes must be in the original box and shipped back in exterior protective packaging, labels may not be affixed to the shoe box directly.
- We don’t require a Return Authorization, but please include your original packing slip inside your return.
- We are not responsible for any returns that may be lost or damaged in transit.
- All returns will be processed within 5-7 business days after receipt. You will receive an email confirmation with your store credit once processed.
Something Wrong?
Upon receipt, please inspect your order immediately.
- If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at hello@closetcandy.com so we may address the issue.
- We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it.
- We inspect every single item that comes through our warehouse to try to avoid such issues wherever possible.
We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.