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Return Policy & Instructions

Return Policy & Instructions

We get it, things don't always work out! We're here to help get it right! We offer Store Credit for Returns so you can find the perfect item! We reserve the right to update our Return Policy from time to time, please check back for updates on this page. 

Please carefully review our Return Policy and Instructions below before initiating your return. An approved RMA is required in order to return your items. 

Returns:

  • The following are considered Final Sale and are not eligible for return or exchange: BOGOs, Mystery Bags, Sale Collection Items, Items ending in .99, Items discounted greater than 33%. 
  • The term "Final Sale" means an item can not be returned or exchanged. 
  • The value of any free items with purchase may be deducted from associated returns. 
  • Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.
  • All returns must be received within 30 days of the original purchase date.
  • Returns will be credited with an electronic store credit (E-Gift Card) for the original purchase price. The store credit will expire 12 months after issue date. A $7 easy return label fee will be deducted from your store credit.
  • If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond 30 days from the order date, without an approved RMA or that are Final Sale, they will not be accepted, any such items received will be donated to a local charity. 
  • Seasonal Gift Purchases: Orders placed after November 15th - Extended Return Date: Returns must be received by January 10th to receive store credit. Excludes Christmas Graphics. 
  • Utilize the above link to initiate your RMA and generate an easy return shipping label. 
  • Please utilize the CCB resealable mailer bag for your return.
  • Shoes must be in the original box and shipped back in exterior protective packaging, labels may not be affixed to the shoe box directly. 
  • We are not responsible for any returns that may be lost or damaged in transit.
  • All returns will be processed within 5-7 business days after receipt. You will receive an email confirmation with your store credit once processed.

Something Wrong with your order?

We are so sorry about that and would love to make things right! 

Upon receipt, please inspect your order immediately. 

  • If you believe you have received defective merchandise or the wrong item, you must email us within 3 days at hello@closetcandy.com so we may address the issue.
  • We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it. 
  • We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.