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FAQ
Closet Candy FAQ
1. Do I need a personal account to shop on your website?
No, you don’t need an account to shop with us! You can easily make a one-time purchase as a guest. But we know you’re going to love your purchase, so we suggest making an account. This will give you first-access to deals and new arrivals before anyone else knows about them! It also saves your shipping address in case you want to come back for more!
2. How do I sign up for an online account and start shopping?
Signing up for an account is super easy! Just use your Google or Facebook account, or you can register with an active email address.
3. What can I do if I forgot my login information?
We get it! It can be hard to remember your passwords for every single site you log onto. That’s why we’ve made it easy to reset your password. Just select the “forgot password” button, enter your email address, and we’ll send you a recovery email. It’s as simple as that!
4. What should I do if something I love and want to order is out of stock?
We get how disappointing it can be to see a pair of shoes or a top you love that’s out of stock. But don’t worry! We have an option for you to sign up to be alerted when your perfect pair of shoes or must-have top is back in stock.
5. How can I sign up for email newsletters or your texting club?
Want a discount on your next online purchase? Join our text club! Just text CCB to 78053 to get an exclusive code for your next purchase. This is valid for new sign ups only. Save even more money when you sign up to receive our email newsletters. Enter your email address to receive 10% off. You’ll be the first to receive alerts on new daily arrivals, restocks of your favs, and exclusive discount codes before anyone else!
6. I’m so excited for my new outfit! When will my new clothes and accessories ship?
Closet Candy is proud to offer FAST SHIPPING on all U.S. orders using UPS or USPS! Items usually ship out within 1-2 business days (Monday to Friday and take about 3 to 7 days to arrive. Please make sure that your items are being shipped to a secure location or upgrade to shipping that includes insurance. Closet Candy is not responsible for items that have been delivered to your mailbox or left at your address.
7. Do you ship outside of the United States?
Closet Candy currently ships to Canada using USPS Priority Mail. Please note, however, that we are not responsible for delays or any additional customs/import/duty charges once the package leaves the US.
8. What is your return or exchange policy?
Check out our Return Policy Here
9. Shopping online for clothes can be tricky. How can I figure out if something will fit me?
Each item on our site has an item description with specific model specs and fit info. Since we sell several different brands, sizing may vary. Many of our clothes have a modern, contemporary fit, while the majority of our tops and tunics have a generous fit. If you’re still concerned about sizing, please shoot us an email: hello@closetcandy.com.
10. Do you have any tips for caring for my new clothing, shoes, and accessories?
The care instructions for your new items will be located on the inside tags. Follow these instructions to the best of your ability to make sure your item stays pristine and as gorgeous as the day you received it.
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